Simply browse our shop, add items to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase. The process takes just a few minutes.
We currently accept Cash on Delivery (COD), meaning you pay when your order arrives. We are actively working to add secure online payment options — stay tuned.
Please contact us as soon as possible if you need to change or cancel an order. Once an order has been dispatched we may not be able to make changes, but we'll do our best to assist.
Yes, an account is required so we can manage your orders and keep you updated on delivery. Registration is free and only takes a moment.
Delivery typically takes 3–5 business days within our delivery zones. Remote areas may take slightly longer. You'll receive a notification when your order is on its way.
Shipping costs are calculated at checkout based on your location and order size. The exact amount will be shown before you confirm your order.
Express delivery options may be available for orders within Harare depending on stock and time of order. Contact us directly to check availability before placing your order.
Yes. Once your order is dispatched you'll receive a notification. You can also view your order status from the My Orders section in your account dashboard.
We accept returns of unused, unopened items in original condition within 7 days of delivery. Please contact us before sending any items back so we can guide you through the process.
We're sorry to hear that. Please contact us within 48 hours of delivery with photos of the issue. We'll arrange a replacement or full refund as quickly as possible.
Refunds are processed within 5–7 business days once we receive and inspect the returned item. The time it takes to appear in your account depends on your bank.
Most products displayed are in stock. Items marked "Out of Stock" are temporarily unavailable. If a product you need is out of stock, contact us and we'll let you know when it's back.
Absolutely. We're happy to source products on request. Get in touch with the product name or specifications and we'll do our best to help.
All prices displayed on our site are inclusive of applicable taxes unless otherwise stated. The final amount at checkout is what you pay — no surprises.
Click "Forgot Password" on the login page and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
We only use your data to process orders and improve your experience. We do not sell or share your information with third parties. See our Privacy Policy for full details.
To request account deletion, please contact our support team. We'll process your request and confirm once complete. Note that order history may be retained for legal and accounting purposes.