1 Acceptance of Terms

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. If you disagree with any part of the Terms, you may not access the Service.

2 User Accounts

When you create an account with Kadir & Sons, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding your password and for any activities or actions under your account. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

3 Products & Pricing

Kadir & Sons offers a range of products for sale through our website. All prices are displayed in the applicable local currency and are inclusive of any applicable taxes unless otherwise stated.

• Prices are subject to change without notice.
• We reserve the right to discontinue any product at any time.
• Product images are for illustrative purposes and may differ slightly from the actual item.
• We strive to keep stock information accurate but cannot guarantee availability at the time of your order.

4 Orders & Payment

By placing an order, you represent that you are legally entitled to use the payment method provided. All orders are subject to acceptance by Kadir & Sons. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Payment is accepted via the methods specified on our checkout page. Currently we accept Cash on Delivery (COD). A confirmation will be sent to your registered email address once your order is received.

5 Shipping

We deliver within our stated delivery zones. Shipping costs and estimated delivery times are provided at checkout. For full details on delivery zones, costs, and timeframes, please see our Shipping Information page.

Delivery times are estimates only. Kadir & Sons is not liable for delays caused by courier services, customs, or circumstances beyond our control.

6 Returns & Refunds

We offer a 7-day return policy for unused, unopened items in their original condition and packaging. To initiate a return, please contact us within 7 days of receiving your order.

• Items must be unused and in original packaging.
• We will cover return shipping costs only where the item was faulty or incorrectly supplied.
• Refunds will be processed within 5–7 business days of receiving and inspecting the returned item.
• Certain products (e.g. perishable, personalised, or hazardous items) may not be eligible for return.

7 Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Kadir & Sons and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Kadir & Sons.

8 Limitation of Liability

In no event shall Kadir & Sons, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages — including without limitation, loss of profits, data, goodwill, or other intangible losses — resulting from your use of or inability to use the Service.

Our total liability to you for any claim arising from your use of the Service shall not exceed the amount you paid for the order giving rise to the claim.

9 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

10 Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be communicated with at least 14 days' notice before taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11 Contact

If you have any questions about these Terms, please contact us: