Shipping Information
Kadir & Sons is committed to delivering your order safely and on time. Please read this page carefully to understand our delivery zones, costs, and timeframes.
1 Delivery Zones
We currently deliver to the following areas. If your location is not listed, please contact us to check if we can accommodate a special arrangement.
2 Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the size or weight of your order. The exact shipping cost will be displayed before you confirm your purchase.
Occasionally we may offer free delivery promotions — these will be clearly communicated on the website and in promotional communications.
3 Delivery Timeframes
The following are estimated delivery timeframes after dispatch. They are estimates only and may be affected by public holidays, high demand periods, or unforeseen courier delays.
| Delivery Zone | Estimated Timeframe |
|---|---|
| Harare CBD & suburbs | 1–2 business days |
| Greater Harare | 2–3 business days |
| Major cities (Bulawayo, Mutare, etc.) | 3–5 business days |
| Regional / remote areas | 5–10 business days |
Kadir & Sons is not liable for delays caused by courier services, natural disasters, or circumstances beyond our reasonable control.
4 Order Processing
Orders are processed on business days (Monday to Friday, excluding public holidays). Orders placed before 12:00 PM are typically dispatched the same day. Orders placed after this cut-off are dispatched the next business day.
You will receive an email confirmation when your order is placed and a dispatch notification when it leaves our warehouse.
5 Order Tracking
Once your order has been dispatched, you will receive a notification. You can view your order status at any time from the My Orders section of your account. If you have questions about a specific delivery, please contact us with your order number.
6 Failed Deliveries
If a delivery attempt is unsuccessful because no one was available, the courier will typically leave a contact note or attempt re-delivery. After two failed attempts, the order may be returned to us. In this case, re-delivery charges may apply.
Please ensure your delivery address and contact number are accurate when placing your order.
7 Customs & Duties
For orders shipped outside Zimbabwe, the recipient is responsible for all applicable import duties, taxes, and customs clearance fees levied by the destination country. Kadir & Sons has no control over these charges and cannot predict their amount.
We recommend contacting your local customs authority for information before placing an international order.
8 Contact
For questions about shipping or a specific order, please don't hesitate to reach out: